Very clean and spacious. We were a family of 4 with a teenager and a 9 year old. We had 2 stays at the hotel before and after our visit to Ha long bay. We had the 2 bedroom apartment , the rooms were huge and perfectly accommodated my family. No concerns for our luggage’s and bits and bobs. I will like to thank Amanda for her outstanding customer service. She was helpful from the day we booked, being available to help. She checked to see if we were on an early flight and checked us into our room early so that we can get some rest. She also suggested restaurants and local sites to visit and was always available to answer any questions. I can’t remember the name of the other lady but she was also very helpful. Thanks to Huy and Gioi the taxi driver. Gioi was very friendly and said some very kind words to our family with the English he knew and through google translate. I will recommend this hotel 100 x over. You made our stay in Hanoi exceptionally with your warm and friendly service.

Karim United Kingdom

Very spacious, clean and the location is excellent.

Karim United Kingdom

Very nice hotel, very clean, good breakfast and great staff. Made to feel very welcome, Tracey was very friendly and helpful, she arranged some great trips for us. Would highly recommend.

Graham United Kingdom

Excellent staff, jessi, Amanda , Siau , and others . They took care of us. They made sure there wasn't a single problem. We left the luggage at their hotel before leaving for Ha long bay. Our room was ready by the time we were back. The bell boy, venti, was equally proactive. this stay for me was much better than any 5stars I have stayed in. The location is close to the shopping street and the train street as well. It's about 700 mts from the lake .

Sethi India

This is a great hotel, I have stayed here twice already. Everything is great here, but the best of all is the staff, and especially I want to thank Amanda. During our stay, my sister urgently needed medical help. Amanda organized very quickly the arrival of an ambulance - an excellent doctor with team from a private clinic. We spent the whole day at the clinic, and when we returned, Amanda offered all kinds of help and support. And when we have already left, she sent us a message with words of support and wishes for a quick recovery. Dear Amanda, You are the heart and soul of this hotel, thank you SO MUCH for everything!❤️🌷

Elena Montenegro

Amanda was particularly attentive and helpful before we arrived and during our stay.

Sharjeel United Kingdom

Well located, the staff were very welcoming and helpful. It was nice being just off a busy road, but still easily accessible and easy to find.

Annie Australia

Lovely hotel tucked down a side street, so away from the traffic noise. Good location only about 300m from train street. Everything was good- staff, room & breakfast

Karen Australia

The staff, Tracy was outstanding, helpful and nothing was to. much trouble. The breakfast was great and the location was just where I needed to be. The room was clean and was a good size. Overall great service and great value for ones money and yes I will stay again

Brett New Zealand

Clean, tidy, very high standards and staff very friendly.

Joanne Australia