1 Kensington Court, Kensington and Chelsea, London, W8 5DL, United Kingdom
#10 of 1,014 hotels in London
Guests' ChoiceBased on 903 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.6
Facilities
9.3
Staff
9.8
Value for money
8.7
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 June 2024
Adrian
United KingdomThe bar area was very small and very full late in the evening and some guests were well lubricated!! Which made it very noisy and not an enjoyable nightcap experience
Very friendly welcome Very attentive staff Ideal Location Nice and quiet Very comfortable
Stayed in June 2024
Reviewed: 11 June 2024
Lisa
United KingdomAccessibility for Wheelchair & Mobility Scooter very difficult
Situation, Staff, Property
Stayed in June 2024
Reviewed: 10 June 2024
Peter
AustraliaGreat location . Wonderful staff
Stayed in April 2024
Reviewed: 7 June 2024
Turki
AustraliaNothing.
Exceptional service and decoration. Stayed twice here.
Stayed in June 2024
Reviewed: 4 June 2024
Heike
GermanyVery British
Stayed in June 2024
Reviewed: 1 June 2024
Sue
United KingdomI honestly do not believe anything could have ben done better for our short stay
The location of the hotel was great for our trip to the Royal Albert Hall and a very good location for travelling around London. The hotel staff were all impeccable and helpful at all times The breakfast was absolutely delicious
Stayed in May 2024
Reviewed: 1 June 2024
Deborah
United StatesThe Stables Bar was under construction and I would have liked to have experienced that. The location was very good, but public transport wasn’t as straightforward as I would have liked.
The staff was lovely and made me feel very welcome. The rooms were very well appointed and comfortable.
Stayed in May 2024
Reviewed: 31 May 2024
Kim
AustraliaUnfortunately the bar was closed for refurbishment.
We have stayed here before and have always enjoyed the hotel. The staff are extremely well trained and know your names from check in. You can’t fault the facilities and location.
Stayed in May 2024
Reviewed: 30 May 2024
Lynn
United StatesThe breakfast was amazing. The staff was so attentive. Beautiful hotel and the location was perfect , across from Kensington park. We loved our short stay.
Stayed in May 2024
Reviewed: 29 May 2024
David
United KingdomStaff are super helpful and authentic.
Stayed in May 2024
Reviewed: 28 May 2024
Siva
United KingdomHurt my foot during swimming, which was unfortunate!
Very hospitable! Lovely rooms, staffs were welcoming!
Stayed in May 2024
Reviewed: 28 May 2024
Claire
United StatesAtmosphere/vibe Close to Royal Albert Hall
Stayed in May 2024
Reviewed: 28 May 2024
Darren
United KingdomA great experience they really looked after us and we are returning soon
Stayed in May 2024
Reviewed: 27 May 2024
John
AustraliaThere was nothing we didn't like about this Hotel.
Milestone Hotel Kensington is a wonderful hotel in a great location. The Hotel more than met our expectations, as it is centrally located to shops and transportation, and Kensington Palace. The rooms are beautifully finished, with the addition of fine dining, a great get away for couples who wish to undertake a romantic holiday, with old English charm. The staff were very knowledgeable and helpful throughout our stay. Truely fantastic experience for our first time London. Highly recommend.
Stayed in May 2024
Reviewed: 24 May 2024
Karen
United KingdomNothing!
The staff were extremely friendly, helpful and professional. The atmosphere was calm away from the bustle of the outside. The hotel was beautifully furnished, cared for, luxurious. Nothing appeared to be too much trouble for the staff.
Stayed in May 2024
Reviewed: 23 May 2024
Danielle
United StatesAmazing facilities and even more amazing staff!
Stayed in May 2024
Reviewed: 22 May 2024
Ruby
United StatesNothing!
Impeccable service and attention to detail. All of the staff were very friendly and helpful. The suite was beautifully appointed and comfortable. The location is perfect. We would definitely recommend The Milestones and plan to visit again!
Stayed in May 2024
Reviewed: 21 May 2024
Sarah
United StatesParts were a little dated, but that’s the charm in my opinion. Didn’t bother me at all.
The staff is exceptional. Went above and beyond. Loved them all!
Stayed in May 2024
Reviewed: 21 May 2024
James
United KingdomThere’s nothing we didn’t like about the property.
The property is stunning both from the outside but also every single room inside too.
Stayed in May 2024
Reviewed: 20 May 2024
Ron
United Kingdomthe bar was not up to scratch
lovely staff & the upgrade was welcome.
Stayed in May 2024
Reviewed: 19 May 2024
Martin
United KingdomNothing
We had a fantastic stay. All the staff were super helpful and friendly, the rooms were perfect and breakfast was a lovely experience.
Stayed in May 2024
Reviewed: 19 May 2024
Nora
FranceBeautiful hotel with the kindest staff. Delicious breakfast and afternoon tea. The rooms are nicely decorated and very silent. Our bed and pillows were very confortable. We came for my husband’s birthday and just loved our stay, we will be definitely coming back.
Stayed in May 2024
Reviewed: 16 May 2024
Helen
United KingdomSo expensive!
Loved the old fashioned style of the hotel. It was spotless in every way and all staff were excellent. Fantastic place!
Stayed in May 2024
Reviewed: 16 May 2024
Donald
United StatesPancakes
Stayed in May 2024
Kuala Lumpur, Malaysia
Harbor City, USA
Zermatt, Switzerland
Mae Sot, Thailand
Tababela, Ecuador
Madiran, France
Piazza Armerina, Italy
Saint Petersburg, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content